Escalation

Purpose – Indicates if the Service Order A request to perform specified work, see B2B Procedures: Service Order Process. should be prioritised over other Service Orders.

Field	Restrictions	aseXML	Schema
Escalation	xsd:string enumerated list (see Escalation)	simple	ElectricityEnumerations

Table 78 Escalation

Complaint	Ombudsman	VIP	No Supply	Other Add relevant details and the code agreed between the Initiator and Recipient in the Special instruction, e.g. [PRIORITY=abc]	Blank A blank field assumes the escalation level is normal