Transactions

ServiceOrderRequest

Purpose	Transaction Group	Version	Use
Submit Service Order Request to the Service Provider	SORD	r_41	optional

Business field	Restrictions	aseXML	Schema
ServiceOrderRequest	ServiceOrderRequest	Transaction	ServiceOrder_r41
ActionType	Mandatory default=New	ActionType	ServiceOrder_r41
ServiceOrderID	Mandatory If the ActionType = Cancel, must be a previously sent number. Otherwise (ActionType = New or Replace). Must be a new (unused) number, unique for the Initiator/Recipient combination.	ServiceOrder/ServiceOrderHeader/ServiceOrderNumber/UniqueIdentifier	Common_r41
InitiatorID	Mandatory	/Header/From PartyIdentifier	Common_r41
RecipientID	Mandatory	/Header/To PartyIdentifier	Common_r41
NotifiedPartyID	Optional or Not relevant when sending to Notified Parties separately. See B2B Procedure: Service Order Process. Not relevant for Cancelled.	NotifiedParties/NotifiedPartyID/PartyIdentifier	OneWayNotification_r41
ServiceOrderType	Not relevant for Cancelled, otherwise Mandatory.	ServiceOrder/ServiceOrderHeader/ServiceOrderTypeBase/ServiceOrderType	ServiceOrder_r41 Electricity_r41
ServiceOrderSubType	Mandatory for all Service Orders except: Special Read Miscellaneous Cancel For more details, See B2B Procedure: Service Order Process.	ServiceOrder/ServiceOrderHeader/ServiceOrderTypeBase/ServiceOrderSubType	ServiceOrder_r41 Electricity_r41
De-EnergisationReason	Not relevant	De-energisationReason	ElectricityEnumerations
ConfirmedDe-energisation	Mandatory for De-energisation type. Not relevant for other types or Cancelled.	xsd:Boolean	Common_r41
ServiceTime	Not relevant for Cancelled.	ServiceTimeType	Electricity_r36
NMI	Mandatory	ServiceOrder/ServiceOrderHeader/NMI	ServiceOrder_r41 Common_r41
NMIChecksum	Not relevant	ServiceOrder/ServiceOrderHeader/NMI/NMIChecksum	ServiceOrder_r41 Common_r41
MeterSerialNumber	Not relevant If requested work affects all meters, see B2B Guide. For a Cancel Request.	ElectricityMeters/ElectricityMeter/SerialNumber/MeterSerialNumber	Common_r41
ServiceOrderAddress	Not relevant	ServiceOrder/ServiceOrderHeader/Address	ServiceOrder_r41 ClientInformation_r36
HazardDescription	Not relevant for: Cancelled Supply Service Works Allocate NMI Supply Service Works Tariff Change	ServicePoint/SiteHazard	Common_r41
AccessDetails	Not relevant for: Cancelled Supply Service Works Allocate NMI Supply Service Works Tariff Change Required for Miscellaneous Otherwise Mandatory	ServicePoint/AccessDetail	Common_r41
LifeSupport	Mandatory Not relevant for Cancelled	YesNo	Common_r41
FormReference	Not relevant for: Cancelled Supply Service Works Temporary Isolation – All Supply Service Works Tariff Change Re-energisation De-energisation Special Read Optional for Miscellaneous	License/DocumentReferenceType See the Service Paperwork table in the B2B Guide.	Electricity_r41
FormNumber	If the form listed in FormReference is numbered, populate this field with the form number. Not relevant for: Cancelled Supply Service Works Temporary Isolation – All Supply Service Works: Tariff Change Re-energisation De-energisation Special Read Optional for Miscellaneous	License/DocumentReferenceType	Electricity_r41
SafetyCertificateId	Not relevant for: Cancelled Supply Service Works Temporary Isolation – All Supply Service Works Supply Abolishment Supply Service Works: Tariff Change De-energisation Special Read Optional for Miscellaneous	License/SafetyCertificateType/ID/ShortUniqueIdentifier	Common_r41
SafetyCertificateMethodSent	Not relevant for: Cancelled Supply Service Works Temporary Isolation – All Supply Service Works Supply Abolishment Supply Service Works: Tariff Change De-energisation Special Read Optional for Miscellaneous	License/SafetyCertificateType/MethodSent	Common_r41
MeteringSafetyCertificateID	Required for: Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Not relevant for Cancelled.	License/SafetyCertificateType/ID/ShortUniqueIdentifier	Common_r41
MeteringSafetyCertificateMethodSent	Required for: Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Not relevant for Cancelled.	License/SafetyCertificateType/MethodSent	Common_r41
SpecialInstructions	Mandatory if: A value of Yes is used in CustomerConsultationRequired. A value of Other Multi-phase is used in SupplyPhases A value of Other is used in MeteringRequired. If ActionType = Replace. It is necessary to support exceptional arrangements for high priority ServiceOrderRequests. ServiceOrderType = Supply Service Works and any tariff or metering requirements are not already provided. ServiceOrderType = Metering Service Works and any tariff, metering requirements or any other special requirements must be advised. ServiceTime = Non-Business Hours.	RequestData/ServiceOrderRequestData/SpecialComments /CommentLine	ServiceOrder_r41 Common_r41
ServiceOrderCo-ordinationRequired	Yes = if the Initiator has arranged co-ordination for the work completion. No = if no arrangement is made. Not relevant for Cancelled. If SpecialInstructions provided then Required.	YesNo	Common_r41
Co-ordinatingContactName	Mandatory if ServiceOrderCo-ordinationRequired = Yes. Not relevant for Cancelled.	Co-ordinatingContactDetail/CustomerDetail/PersonName	CustomerDetails_r41 ClientInformation_r36
Co-ordinatingContactTelephoneNumber	You can provide a maximum of three telephone numbers. Mandatory if ServiceOrderCo-ordinationRequired = Yes. Not relevant for Cancelled.	Co-ordinatingContactDetail/CustomerDetail/AustralianPhoneNumber	CustomerDetails_r41 ClientInformation_r36
CustomerConsultationRequired	Yes = if the Recipient is requested to consult with the customer for the completion of work. If Yes, provide the reason for the need to consult in SpecialInstructions. No = no consultation arrangements required. Not relevant for Cancelled.	xsd:Boolean	Common_r41
CustomerContactName	Mandatory if CustomerConsultationRequired = Yes. Not relevant for Cancelled.	CustomerDetail/PersonName	CustomerDetails_r41 ClientInformation_r36
CustomerContactTelephoneNumber	You can provide a maximum of three telephone numbers. Mandatory if CustomerConsultationRequired = Yes Not relevant for Cancelled.	CustomerDetail/AustralianPhoneNumber	CustomerDetails_r41 ClientInformation_r36
InitiatorContactName	Not relevant for Cancelled.	CustomerDetail/PersonName	CustomerDetails_r41 ClientInformation_r36
InitiatorContactTelephoneNumber	You can provide a maximum of three telephone numbers. Mandatory if CustomerContactName exists. Not relevant for Cancelled.	CustomerDetail/AustralianPhoneNumber	CustomerDetails_r41 ClientInformation_r36
ScheduledDate	Mandatory Not relevant for Cancelled.	AppointmentDetail	Common_r41
AppointmentReference	Not relevant for Cancelled.	AppointmentDetail/UniqueIdentifier	Common_r41
CustomersPreferredDateAndTime	Optional if an AppointmentReference is provided. Mandatory for Re-energisation if the ServiceOrderSubType is Retrospective Move-In. Not relevant for Cancelled.	AppointmentDetail/AppointmentDateTime	Common_r41
RP	Mandatory for Supply Service Works Allocate NMI. Not relevant for Cancelled.	RoleIdentifier	Common_r41
MDP	Mandatory for Supply Service Works Allocate NMI. Not relevant for Cancelled.	RoleIdentifier	Common_r41
MPB	Mandatory for Supply Service Works Allocate NMI. Not relevant for Cancelled.	RoleIdentifier	Common_r41
NMIStatusCode	Mandatory for: Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Optional for Miscellaneous. Not relevant for Cancelled.	NMIStatusCode	Common_r41
EmbeddedNetworkParentName	Required for Supply Service Works Allocate NMI Not relevant for Cancelled.	EmbeddedNetworkIdentifier	Electricity_r36
CustomerType	Enumerated list. Mandatory for: Supply Service Works Allocate NMI Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Required for Metering Service Works Install Meter. Optional for Miscellaneous. Not relevant for Cancelled.	CustomerType	CustomerDetails_r41
AverageDailyLoad	Mandatory for: Supply Service Works Allocate NMI Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Metering Service Works Install Meter Optional for Miscellaneous. Not relevant for Cancelled.	AveragedDailyLoad	Electricity_r36
MaximumDemand	Required for: Supply Service Works Allocate NMI Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Supply Service Works Tariff Change Metering Service Works Install Meter Optional for Miscellaneous. Not relevant for Cancelled.	MeterDemand	Electricity_r36
REC-Name	Mandatory for: Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Metering Service Works Install Meter Required for Supply Service Works Allocate NMI. Optional for Miscellaneous. Not relevant for Cancelled.	CustomerDetail/PersonName	CustomerDetails_r41 ClientInformation_r36
REC-BusinessName	Mandatory for: Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Metering Service Works Install Meter Required for Supply Service Works Allocate NMI. Optional for Miscellaneous. Not relevant for Cancelled.	CustomerDetail/BusinessName	CustomerDetails_r41
REC-Telephone	You can provide a maximum of three telephone numbers. Mandatory for: Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Metering Service Works Install Meter Required for Supply Service Works Allocate NMI. Optional for Miscellaneous. Not relevant for Cancelled.	CustomerDetail/AustralianPhoneNumber	CustomerDetails_r41 ClientInformation_r36
REC-ID	Mandatory for: Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Metering Service Works Install Meter Required for Supply Service Works Allocate NMI. Optional for Miscellaneous. Not relevant for Cancelled.	License/LicenseNumber	Electricity_r36
REC-AttendanceRequired	Mandatory for: Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Metering Service Works Install Meter Required for Supply Service Works Allocate NMI. Optional for Miscellaneous. Not relevant for Cancelled.	xsd:Boolean	Common_r41
InstallationType	Mandatory for: Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Required for Supply Service Works Allocate NMI. Optional for Miscellaneous. Not relevant for Cancelled.	InstallationType	Electricity_r41
SupplyPhases	Mandatory for: Supply Service Works Allocate NMI Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Metering Service Works Install Meter Metering Service Works Exchange Meter Optional for Miscellaneous. Not relevant for Cancelled.	SupplyPhase	Electricity_r41
MeteringRequired	Mandatory for: Metering Service Works Install Meter Metering Service Works Exchange Meter Optional for Miscellaneous. Not relevant for Cancelled.	MeteringType	Electricity_r36
OffPeakRequirements	Required for: Supply Service Works Allocate NMI Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Supply Service Works Tariff Change Metering Service Works Install Meter Metering Service Works Exchange Meter Optional for Miscellaneous. Not relevant for Cancelled.	ServiceOrderRequestData/SpecialInstructions/SpecialComments	Common_r41
MeterInstallCode	Required for: Supply Service Works Tariff Change Metering Service Works Install Meter Metering Service Works Exchange Meter Optional for Miscellaneous. Not relevant for Cancelled.	MeterInstallationTypeCode	Electricity_r41
SwitchingServiceRequired	Required for: Supply Service Works Establish T/TP/P Supply Service Works Supply Alteration Metering Service Works Install Meter Metering Service Works Install Controlled Load Optional for Miscellaneous. Not relevant for Cancelled.	SwitchingServiceRequired	Electricity_r36
ProposedTariff	Mandatory for: Supply Service Works Tariff Change Metering Service Works Install Meter Metering Service Works Exchange Meter Required for Metering Service Works Meter Reconfiguration Optional for Miscellaneous. Not relevant for Cancelled.	NetworkTariffCode	NetworkBilling_r34

ServiceOrderResponse

Purpose	Transaction Group	Version	Use
Submit Service Order completion details to the Retailer	SORD	r_36	optional

Business field	Restrictions	aseXML	Schema
ServiceOrderResponse	ServiceOrderResponse	Transaction	ServiceOrder_r41
ResponseType	Mandatory default = Closure	ResponseType	ServiceOrder_r3641
ServiceOrderID	Mandatory Must match the ServiceOrder ID in the ServiceOrderRequest.	ServiceOrderHeader/ServiceOrderNumber/UniqueIdentifier	ServiceOrder_r41 Common_r41
InitiatorID	Mandatory	/Header/From PartyIdentifier	Common_r41
RecipientID	Mandatory	/Header/To PartyIdentifier	Common_r41
NMI	Mandatory for all responses except: Responses Service Work ServiceOrderRequest with a sub type of Allocate NMI. ServiceOrderStatus of “Not Completed”.	ServiceOrder/ServiceOrderHeader/NMI	ServiceOrder_r41 Common_r41
NMIChecksum	Optional	ServiceOrder/ServiceOrderHeader/NMI/NMIChecksum	ServiceOrder_r41 Common_36
ServiceOrderAddress	Mandatory if the NMI is not provided in the Response.	ServiceOrder/ServiceOrderHeader/Address	ServiceOrder_r41 ClientInformation_r36
ServiceOrderStatus	Mandatory	ServiceOrderStatus	ServiceOrder_r41
ExceptionCode	Mandatory if ServiceOrderStatus = Not Completed or Partially Completed.	SORDResponseCode	Electricity_r36
ActualDateAndTime	Mandatory	xsd:dateTime (ccyy-mm-ddThh:mm:ss.sss+hh:mm)	ServiceOrder_r41
SpecialNotes	Mandatory if: ExceptionCode = Other, Recipient Cancellation, or Documentation Not Provided. ServiceOrderStatus = Partially Completed or Not Completed.	NotificationData/ServiceOrderNotificationData/SpecialNotes/SpecialComments /CommentLine	ServiceOrder_r41 Common_r41
RecipientContactName	Optional	ContactDetail/CustomerDetail/PersonName The ContactDetail is derived from the customerNotificationMethod	CustomerDetails_r41 ClientInformation_r36
RecipientContactTelephoneNumber	Optional	ContactDetail/CustomerDetail/AustralianPhoneNumber The ContactDetail is derived from the customerNotificationMethod	CustomerDetails_r41 ClientInformation_r36
RecipientReference	Required Not necessarily unique	AppointmentDetail/UniqueIdentifier	Common_r41
ProductCode	Mandatory	Product	CustomerDetails_r41

SO BusinessAcceptance/Rejection

Business field		Restrictions	aseXML			Schema
EventCode		Mandatory See B2B Procedure: Service Order Process	EventCode			Events_r41
KeyInfo	Optional or Not relevant If populated with a number, it is the number within the NotificationDetail where the event occurred. If the field is not populated, it refers to the aseXML transaction, not a specific line within the data.			EventKeyInfo	Events_r41
Context	Optional If KeyInfo is populated, this is a copy of the line where the event was found. If the line is longer than the field size, fully populate starting from the first character of the line.			EventContext	Events_r41
Explanation	Mandatory if the Business Event requires an explanation, otherwise optional xsd:string unlimited chars, minOccurs=”0” See B2B Procedure: One Way Notification Process			Explanation	Events_r41